Customer Service

Tap into outstanding customer service from trained individuals that match your brand. Leverage a custom, global team that serves as an organic extension of your existing in-house support. Best of all, quickly ramp up or down depending on seasonality or volume – no per agent commitment required.

Capabilities:

24-hours or less SLA response time

Focus on eCommerce

Phone, Email, Chat options

Integration with major help desk software

Bespoke training based on brand voice and guidelines

Experience servicing clients offering guarantees and lifetime warranties

Custom reporting and weekly status meetings

Brand bible creation

Video tutorials for onboarding and training

Chargeback support including evidence submission

Exchanges, returns, change of address, etc.

Dedicated manager to oversee all agents