Customer Service
Tap into outstanding customer service from trained individuals that match your brand. Leverage a custom, global team that serves as an organic extension of your existing in-house support. Best of all, quickly ramp up or down depending on seasonality or volume – no per agent commitment required.
Capabilities:
24-hours or less SLA response time
Focus on eCommerce
Phone, Email, Chat options
Integration with major help desk software
Bespoke training based on brand voice and guidelines
Experience servicing clients offering guarantees and lifetime warranties
Custom reporting and weekly status meetings
Brand bible creation
Video tutorials for onboarding and training
Chargeback support including evidence submission
Exchanges, returns, change of address, etc.
Dedicated manager to oversee all agents
